Introduction
Two different models of recording are supported in VLink. The first is file based recording where each endpoint to be recorded is outputted to time a stamped WAV file. The second is based on industry standard SIPREC for interfacing to the third party SIPREC recording platforms. Control Panels, Device Interfaces, SIP connections, and/or Party Lines call be recorded.
SideCAR Integration
For more information on the integration between SideCAR and RTS VLink, visit the whitepaper linked here. This whitepaper walks through the VLink configuration for integrating with SideCAR Media Logger. For information on adding this tool to your SideCAR package, please contact our sales team.
Configure File Based Audio Recording
SideCAR's RTS VLink Ingest Service supports file based audio recording in WAV or MP3 format. WAV format is recommended for best quality and ultimate flexibility.
Log into the System Administration and select System Settings from the System Configuration menu.
Scroll down to the File Recording Settings section.
Output Directory:
The directory in which the audio recordings are stored. The default is C:\Program Files\RTS\VLINK Virtual Matrix\Recordings. This should match up with the ScanDir in the SideCAR RTS VLink Ingest Service.
Silence Timeout (sec):
The duration after silence is detected on the Client that the system will wait to end the audio recording file. The default is 10 seconds. Adjust the settings if needed then click the Save button.
Note: The recording functionality must be enabled in the system’s license. You will not see the File Recording Settings if the feature is not licensed.
Configure SIPREC Audio Recording
A future version of SideCAR's RTS VLink Ingest Service will support SIPREC audio recording. Follow the below instructions on how to configure SideCAR to record via SIPREC.
Log into the System Administration and select System Settings from the System Configuration menu.
Scroll down to the SIPREC Recording Settings section and fill out the requisite fields to allow VLink Virtual Matrix to connect to your SIPREC server.
Note: The recording functionality must be enabled in the system’s license. You will not see the SIPREC Recording Settings if the feature is not licensed.
Enable Audio Recording
From the System Configuration menu select Client Configuration.
Select the client that you want to enable audio recording for and click the Edit button.
Scroll down to the Options menu and turn on the Record Audio option. Click the save button at the bottom of the menu. All audio going to and coming from the client will be recorded.
